ENCODED keeps the cancel and adjustment paths simple. This article walks through the most common situations: the 30-day guarantee, cancellation, switching to digital-only, refund requests, and resolving billing issues.
1. The 30-day money-back guarantee
Every membership is covered by a 30-day satisfaction guarantee. If ENCODED isn't right for you, email [email protected] within 30 days of your first charge and we'll refund your membership in full — no questions asked. This applies to both annual and monthly plans.
2. Cancelling your membership
You can cancel anytime before your next billing date. Cancellation stops future charges. Your membership remains active through the end of the current billing cycle.
To cancel:
Open the Membership tab in the ENCODED web app
Click Manage Subscription
Select Cancel Membership
Confirm
You'll receive an email confirming the cancellation. Access continues until the end of the cycle you already paid for — the end of the year on an annual plan, or the end of the month on a monthly plan.
What cancellation does not do:
Issue a prorated refund for the current cycle (outside the 30-day window — see below)
Delete your data. If you rejoin later, your previous Frequency Maps and blueprint history are preserved.
3. Switching to the digital-only tier
The Digital tier is $629/year ($52/mo) or $79/month and includes everything except the physical Anchor Journal. You use your own notebook and access the full ENCODED system through the web and mobile app.
This tier is the right move if:
You live in a country not covered by shipping (see Where Does ENCODED Ship the Anchor Journal? for the full list)
You're in a country that supports shipping but prefer to use your own notebook
To switch from a journal-included tier to digital-only: email [email protected]. We'll confirm the switch and adjust your next billing cycle accordingly. The training works the same way — the physical journal is simply replaced with a notebook of your choice.
4. Refund requests after the 30-day window
Past the 30-day guarantee, memberships are non-refundable. In specific cases, the team may still issue a partial or full refund. Common examples:
A coupon code or discount didn't apply correctly. Email support with the details. We'll review and correct.
A duplicate charge or technical billing error. We'll refund and investigate.
You cancelled within hours of an unintended renewal. Reach out the same day and we'll review.
To request a refund: email [email protected] with the email on your account, the charge date and amount, and a short note on what happened. Refund decisions are made case by case, usually within one to two business days.
5. If the Manage Subscription button does not open
The Manage Subscription button opens a secure Stripe billing portal in a new tab. In rare cases (most often on mobile browsers or with a pop-up blocker active), the new tab doesn't open and the button appears to do nothing.
If that happens, try this fallback:
Open app.encoded.ai in a desktop browser and sign in
Open Membership from your profile menu (top right)
Click Manage Subscription to open the Stripe portal
If a new tab still doesn't open, check that pop-ups are allowed for app.encoded.ai, then retry
From inside the Stripe portal you can update your payment method, billing address, and shipping address for the Anchor Journal.
If the button still doesn't open after trying the desktop path and allowing pop-ups, email [email protected] with your account email and a quick description of your device and browser, and we'll make the change for you directly.
Pausing the subscription is not supported.
Summary
30-day money-back guarantee on every plan — email support within 30 days for a full refund. Cancel: App → Membership → Manage Subscription → Cancel. Switch to digital-only or request a later refund: email [email protected]. Update payment method or shipping address: App → Membership → Manage Subscription. Button doesn't open: try a desktop browser with pop-ups allowed, or email support.
For anything not covered here, email [email protected] and we'll respond within one to two business days.