ENCODED keeps the cancel and adjustment paths simple. Cancelling, upgrading, and downgrading are all self-serve in the app. This article walks through the most common situations.

If you're already a member: you keep your current pricing and plan for as long as you wish. We will never change your pricing or force you to change plans.

You can cancel anytime before your next billing date. Cancellation stops future charges. Your membership remains active through the end of the current billing cycle.

To cancel:

You'll receive an email confirming the cancellation. Access continues until the end of the cycle you already paid for — the end of the year on an annual plan, or the end of the month on a monthly plan. If you're in the 90-day program, access runs to the end of your 90 days (see below).

What cancellation does not do:

All plan changes are self-serve. Open Membership in the app and choose the plan you want — you don't need to email us. That covers:

When changes take effect: upgrades apply immediately, with the prorated difference charged for the remainder of your current period. Downgrades apply at your next renewal, so you keep the tier you've paid for until then. If you're in the 90-day program, any change you make takes effect at day 91.

Immersion is custom priced, so switching to or from Immersion is arranged with us directly — email [email protected].

The Digital tier is $79/month or $649/year ($54/mo) and includes everything except the physical Anchor Journal. You use your own notebook and access the full ENCODED system through the web and iOS apps.

Digital is the right move if:

The training works the same way — the physical journal is simply replaced with a notebook of your choice.

ENCODED doesn't offer refunds. Memberships and the 90-day program are non-refundable, and we don't issue prorated or partial refunds on a cycle already begun. Cancelling stops future charges rather than returning past ones.

If you think something has gone wrong with a charge — a duplicate payment, a discount that didn't apply, a payment you didn't recognise — that's a billing issue rather than a refund request, and we do want to hear about it. Email [email protected] with the email on your account, the charge date and amount, and a short note on what happened. See Does ENCODED Offer Refunds? for the full policy.

The Manage Subscription button opens a secure Stripe billing portal in a new tab. In rare cases (most often on mobile browsers or with a pop-up blocker active), the new tab doesn't open and the button appears to do nothing.

If that happens, try this fallback:

From inside the Stripe portal you can update your payment method, billing address, and shipping address for the Anchor Journal.

If the button still doesn't open after trying the desktop path and allowing pop-ups, email [email protected] with your account email and a quick description of your device and browser, and we'll make the change for you directly.

Pausing your subscription: Pausing isn't available self-service, but we can set it up for you. Email [email protected] with your account email and how long you'd like to pause, and we'll take care of it.

Your program continues automatically on Digital at $79/month when your 90 days end. If you don't want it to, you need to cancel the renewal before then — it won't lapse on its own.

To stop the renewal: open Membership in the app and cancel any time during your 90 days. You keep full access through the end of the program, and nothing further is charged.

To continue on a different plan: change it in Membership whenever you like — Core instead of Digital, or annual instead of monthly. The change takes effect at day 91 and won't interrupt your program.

If you want journals to keep arriving, switch to Core before day 91. All three of your program journals shipped at once when you enrolled, and Digital doesn't include Anchor Journals — so shipments stop when the program ends. On Core you'd receive one a month on a monthly plan, or 3 at a time every 3 months on an annual plan.

The $499 you paid for the program isn't refundable, but cancelling stops anything further. If something's gone wrong, email [email protected]. We'd rather hear from you than have you sit with it.

Cancel: App → Membership → Manage Subscription → Cancel. Upgrade or downgrade: App → Membership — all plan changes are self-serve, including Core ↔ Digital and monthly ↔ annual. Update payment method or shipping address: App → Membership → Manage Subscription. Pause your plan: email support with a direct request. Switch to or from Immersion: email support. Button doesn't open: try a desktop browser with pop-ups allowed, or email support. Refunds: not offered — cancelling stops future charges. In the 90-day program: cancel the renewal in Membership before day 91, or your membership continues on Digital at $79/month.

For anything not covered here, email [email protected] and we'll respond within one to two business days.