Short answer: no. ENCODED doesn't offer refunds on the Activation fee, the Neuroperformance Assessment or any membership plan. Cancelling stops future charges rather than returning past ones. The one exception comes from the product itself: when you re-subscribe on the web after a membership ends, the re-subscribe screen shows a 30-day satisfaction guarantee, which applies as described there.
We'd rather say that plainly up front than have you discover it later. Here's how it applies to each part of the system.
Activation and the Assessment
The $200 Activation fee is non-refundable once you've enrolled, and the $99 Neuroperformance Assessment is non-refundable once purchased (it does apply in full toward Activation if you continue). Please be sure before you start.
After your first month with ENCODED Activation, your membership continues automatically on Digital at $79/month. If you'd rather it didn't, cancel from My account on the web any time before your renewal date: you keep full access through the end of the month you've paid for and nothing further is charged. Cancelling stops future charges: it doesn't refund the Activation fee.
Subscriptions
You can cancel a Digital or Core membership any time before your next renewal:
Your access continues to the end of the term you've already paid for
Cancelling stops all future charges
We don't issue partial or prorated refunds on a term already begun
Cancelling and changing plans are both self-serve. See How to Cancel or Adjust Your ENCODED Plan.
Anchor Journals
Journals are included with Activation and Core, so they're part of that plan and aren't separately refundable.
If a journal arrives damaged, empty, or incomplete, that's not a refund: we'll simply replace it. See What If My Anchor Journal Arrives Damaged, Empty, or Incomplete?
Gift cards and referral credits
Gift cards are for a set amount the giver chooses and are purchased through the ENCODED gift card store, linked from Gift & Refer on the web. The recipient redeems the card and the amount is deducted from their total charge, whichever product they choose: Activation, a monthly subscription, or an annual subscription. Referral rewards are $50 in account credit for every friend who becomes a paying member. Account credit isn't cash, so it can't be refunded or paid out.
If you think a charge is wrong
A billing error isn't the same thing as a refund request, and we do want to hear about it. Get in touch if you see:
A duplicate charge
A payment you didn't authorize or don't recognize
A discount or gift card that didn't apply correctly
A charge taken despite a cancellation you'd already completed
Email [email protected] with the email on your account, the charge date and amount, and a short note on what happened. We'll investigate and correct anything that's genuinely our error, usually within one to two business days.
How to cancel
Cancellation is self-service:
Log in at app.encoded.ai
Open My account in the sidebar
In the Membership section, click Cancel membership and confirm
As long as you cancel before your next billing date, you won't be charged again. For the full walkthrough, see How to Cancel or Adjust Your ENCODED Plan.
What about failed payments?
Failed payments don't trigger refunds. Instead, update your payment method from My account: Stripe retries the charge automatically, the retry date is shown in your account, and your access continues while the payment is past due. Full details: What Happens If My Payment Fails?
Summary
Refunds aren't offered on the program or on memberships. Cancelling stops future charges; it doesn't return past ones. The web re-subscribe screen's 30-day satisfaction guarantee is the exception, as described there.
Activation: the $200 Activation fee is non-refundable. Your membership then continues on Digital at $79/month, and cancelling before your renewal date stops anything further being charged.
Subscriptions: cancel any time before renewal; access runs to the end of the paid term, with no partial or prorated refund
Anchor Journals: included with your plan and not separately refundable: damaged or incomplete journals are replaced
Failed payments: no refund; update your payment method and Stripe retries automatically, with access continuing while the payment is past due
Gift cards and referral credits: account credit, not refundable or payable in cash
Billing errors are different: duplicate charges, unauthorized payments, or discounts that didn't apply. Email support and we'll correct them.
Clear, transparent, and predictable, with no hidden fees.