If your ENCODED Membership payment fails (expired card, insufficient funds, or processing issue), don’t worry — the system gives you time to fix it before your access is interrupted.
Here’s exactly how it works:
1. You Receive an Immediate Email Notification
As soon as your payment fails, you’ll get an email prompting you to update your payment method.
This is sent automatically through Stripe for security and speed.
2. You Enter a 7-Day Grace Period
From the day your payment fails, you have 7 full days to update your card.
During the grace period:
Your membership remains active
You retain access to the ENCODED Web App
You remain inside The Grid
You continue receiving all digital tools and features
However:
🚫 Your next Anchor Journal shipment will not be processed
until the payment issue is resolved.
3. Stripe Automatically Retries the Payment
Throughout the 7-day grace period, Stripe will automatically attempt to charge your card multiple times.
You don’t need to trigger anything manually — just update your payment method and Stripe will retry automatically.
4. How to Fix the Issue (Takes 30 Seconds)
You can resolve the failed payment by updating your card:
Go to 👉 app.encoded.ai
Log in
Open the Membership section
Click Update Payment Method
Add a new card or fix your existing one
Once updated, the system will retry the charge immediately.
5. What Happens at the End of the 7-Day Grace Period
If the payment is still unresolved after 7 days:
Your membership will be paused.
This means you’ll lose access to:
The ENCODED Web App
Your Frequency Training tools
The Frequency Network (The Grid)
New features and ongoing upgrades
Your Anchor Journal will also not be shipped until the payment is resolved.
Once you update your payment method, access is restored automatically.
6. Nothing Is Deleted
If your access pauses:
Your data stays secure
Your progress stays saved
Your Frequency Map, Blueprint, and account remain intact
You simply regain access the moment the payment succeeds.
Summary
If your payment fails:
You get an email right away
You have a 7-day grace period
Stripe retries automatically
Your journal shipment pauses
Your membership pauses after 7 days if unresolved
Updating your card restores everything immediately
Just update your payment inside the Membership section and you’ll be back on track in seconds.