If your ENCODED Membership payment fails (expired card, insufficient funds, or a processing issue), don't worry. Your access continues while the payment is past due, and you have time to fix it.

Just started with Activation? Your $279 (the $200 Activation fee plus your first month) is charged once at checkout, then your membership renews on Digital at $79/month from your second month unless you change or cancel it in My account on the web. From that first renewal onward, everything below applies to you the same as any other subscriber.

Here's exactly how it works:

As soon as your payment fails, you'll get an email prompting you to update your payment method. This is sent automatically through Stripe for security and speed.

In My account on the web you'll see a Payment failed notice along with the date of the next automatic retry. You don't need to trigger anything manually: the charge is retried automatically on the date shown.

While the payment is past due:

You can resolve the failed payment by updating your card:

Once updated, the charge is retried and your account returns to good standing.

If you subscribed to the Digital plan inside the ENCODED iOS app, your billing runs through Apple, and your account page shows that your plan is billed through the App Store. To fix a failed payment, open Settings on your iPhone, tap Subscriptions, and update your payment details with Apple.

A failed payment never touches your data:

If your payment fails:

Just update your payment in My account and you'll be back on track in seconds.