Yes. If you entered the wrong shipping address at checkout, or your situation changed and the order went to the wrong place, it can be fixed.
For future shipments, the fastest fix is self-serve: update your shipping address in My account on the web. Address editing is web-only; the iOS app shows your shipments but can't change the address. Keep in mind that an order already being prepared may still go to the previous address.
If a shipment is already being prepared or has gone out, email [email protected] with two things:
Your order or receipt number (any subject line that includes it is fine).
The correct shipping address you want us to use.
What happens next:
Our team checks the shipment with the warehouse and works out the best fix for your case.
You receive new tracking details by email when the shipment goes out, and you can follow its status and Track link under Shipment History on the web or Your Journal Shipments in the iOS app.
We also make sure your account is updated so any future shipments use the corrected address.
A few notes that come up often:
If your original shipment is already in transit, you don't need to chase the carrier. Email us, and anything that returns to sender is handled on our end.
If your business address and personal address differ, just tell us which one you want as the default.
If you only need to update the address for future orders, update your shipping address in My account on the web. No email needed.
Bottom line: update your address in My account for future shipments, and email us if an order is already being prepared or on its way. We'll take care of the rest.