The Anchor Journal is the physical training tool of the ENCODED Neuroperformance Training System. Depending on what you purchased, the way it reaches you is slightly different. This article covers all the paths.
1. Does my purchase include a journal?
Whether a journal is included depends on your plan.
Core Membership ($799/year or $99/month): Yes. You receive 12 Anchor Journals per year. How often they arrive depends on your billing. See How often your journals arrive below.
Digital Membership ($629/year or $79/month): No physical journal is included. Digital is the train-from-anywhere tier: you use your own notebook. If you'd like physical Anchor Journals, switch to Core in My account on the web.
ENCODED Activation: a 3-pack of Anchor Journals ships as soon as you enroll. Free to the 33 countries we ship to (you can check your country's status at checkout or in My account); if you're outside those, the training runs digital-only with your own notebook, and you can email [email protected] with any questions.
After your first month: your membership continues on Digital, which doesn't include further Anchor Journals. If you'd like them to keep arriving, switch to Core in My account on the web.
Any questions, email [email protected].
2. Tracking your shipment
Once your purchase is complete, we initialize shipping to the address you provided during checkout.
You'll receive an automated email from [email protected] with a tracking link as soon as your shipment ships.
Every journal shipment also appears in the app with a live status and a Track link:
On the web: open Shipment History in your account area.
In the iOS app: open Your Journal Shipments.
Statuses include Delivered, Shipped, Scheduled, Awaiting Confirmation, Processing, Exception, On Hold, and Cancelled. If your shipment shows Scheduled, Awaiting Confirmation, or Processing, it hasn't left the warehouse yet, even if you can already see a carrier status page for it. Once it shows Shipped, use the Track link to follow it with the carrier.
If a shipment shows Exception or On Hold, or tracking never moves. Occasionally a label is created and the parcel never gets scanned into the carrier network, so you see a tracking page that sits still for days. That means the shipment has stalled rather than being on its way, and waiting longer won't fix it. Email [email protected] with your account email and tracking number and we'll check it with the warehouse and get a replacement moving. See What If My Anchor Journal Is Late or Stuck in Transit? for the full detail.
3. How often your journals arrive
How often journals arrive depends on where you are in your membership:
With Activation: all three journals ship at once, as soon as you enroll.
On a monthly Core plan: one journal ships each month.
On an annual Core plan: journals ship every three months, three at a time, 12 across the year.
You can select annual billing at any time from My account on the web.
You don't need to do anything to trigger the next shipment. It's automatic, using the shipping address on file in My account.
4. How to update your shipping details
Update your address anytime through the ENCODED web app:
Log in at app.encoded.ai
Open My account
Update your shipping address
Address editing is web-only; the iOS app shows your shipments but can't change the address. The new address applies to your next shipment forward, and an order that is already being prepared may still go to the previous address.
Need to fix an address right after purchase? You confirm your journal delivery address right after purchasing Activation, so this is the moment to double-check it. If you spot a mistake, update your address in My account on the web first; if the shipment is already being prepared, email us at [email protected] as soon as possible and we'll do our best to catch it before it heads out. For full instructions, see Can I Correct My Shipping Address After Ordering?
5. Where ENCODED ships
The Anchor Journal ships free to 33 countries for Core members, and for the Activation 3-pack. You can check your country's status at checkout or in My account. For the full country list, see Where Does ENCODED Ship the Anchor Journal?
If you live in a country not on the shipping list, the Digital Membership is built for you: same software, same training, your own notebook.
Summary
Core: 12 journals/year (one a month on monthly billing, or 3 at a time every 3 months on annual billing)
Digital: no physical journal (use your own notebook)
ENCODED Activation: a 3-pack of Anchor Journals ships as soon as you enroll. Free to the 33 countries we ship to; if you're outside those, the training runs digital-only with your own notebook
First shipment: initialized at purchase; tracking emailed when it ships, with status and tracking in the app
Address updates: My account on the web; an order already being prepared may still go to the previous address