If a new Anchor Journal arrives every month and your membership bills the same amount each cycle, that is expected and it is not a duplicate charge.
On a monthly Core plan, your membership ships one Anchor Journal each month. Each journal holds roughly 30 days of guided training, so the monthly delivery keeps your physical practice in sync with your training cycle. On an annual plan, journals arrive as the Anchor Journal Bundle, a 3-pack that ships once a quarter, and with Activation all three journals in your 3-pack ship at once as soon as you enroll. Your monthly total stays steady because it covers your full membership: app access, your Neuroperformance Profiles, and the journal with shipping included.
If you would rather not receive a journal every month, you have options:
Switch to the Digital tier, which keeps full app and training access without a shipped journal. See Digital vs. Core for a side-by-side comparison.
Move to annual billing, where journals arrive as the Anchor Journal Bundle, a 3-pack that ships once a quarter rather than one journal a month. You can switch your billing period at any time in My account on the web.
If you need a longer break, pause your membership for 1, 2 or 3 months. On a monthly plan, open My account, click Cancel membership, and choose the pause option; journal shipments stop while you're paused. On an annual plan, email [email protected] and we'll set it up. See How to Cancel or Adjust Your ENCODED Plan for how a pause works.
If you believe you were charged twice in the same cycle, or received more journals than your plan covers, email [email protected] with your account email and we will review it.
Bottom line: a journal every month is by design on a monthly Core plan. Switch to Digital or move to annual billing in My account if you would prefer fewer deliveries, or pause your membership if you need a break.